Management of User Group, BL Clover
We have organized a User Group called BL Clover in an effort to promote the business development of both Broadleaf and its customers by providing useful information to the users of our IT solutions and by boosting exchanges among our customers.
We arrange a variety of activities to provide assistance to users, depending on their business categories. These activities include seminars provided by external and internal lecturers, business case presentations by successful companies, activity reports and social gatherings.
We have personnel in charge of each business category and product assigned to the support team in order to provide prompt responses to inquiries and requests from our customers.
Regular call service and questionnaire
In addition to the questionnaire that we conduct, our Customer Call Center makes phone calls to our customers on a regular basis to see whether they have any requests or seek any improvement and also to make suggestions about their use of the services, with the aim of enhancing our relationships with our customers.
We recognize that the systems and services we provide form part of social and industrial infrastructure. That is why we make every effort to improve our services on a comprehensive basis, by strengthening customer support as well as improving the quality of technologies themselves. We structure development processes in parallel, and are laying new foundations for quality assurance to ensure continued compliance with international standards, as part of our ongoing efforts to provide quality products and services that are highly reliable.